At Grupo Porcícola, customer satisfaction is important to us. We are committed to supplying high-quality frozen pork products that meet agreed specifications and food safety standards. Due to the perishable nature of frozen food products, all return requests are handled in accordance with our quality assurance procedures.

Returns

Frozen pork products cannot be returned once they have been delivered and accepted, unless the products are damaged, defective, or do not match the confirmed order specifications.

If you believe there is an issue with your order, please contact us as soon as possible after receiving the shipment.

Damaged or Incorrect Orders

If your shipment arrives damaged, incomplete, or contains incorrect products, please notify us promptly. To help us investigate the issue, we may request:

• Order number
• Photos of the products and packaging
• Description of the issue
• Delivery information

Our team will review your request and work with you to find a suitable solution.

Refunds or Replacements

If a claim is approved, we may provide a replacement shipment, partial refund, or another appropriate resolution based on the nature of the issue and the original purchase agreement.

Non-Returnable Items

For food safety reasons, we cannot accept returns for products that:

• Have been opened or used
• Were improperly stored after delivery
• Have passed their recommended storage period
• Were damaged due to customer handling or transportation after delivery

Contact Us

If you have any questions regarding our Return Policy or need assistance with a shipment, please contact our customer service team. We are committed to resolving concerns promptly and providing reliable support for our wholesale customers.