At Grupo Porcícola, customer satisfaction is important to us. We are committed to supplying high-quality frozen pork products that meet agreed specifications and food safety standards. Due to the perishable nature of frozen food products, all return requests are handled in accordance with our quality assurance procedures.
Frozen pork products cannot be returned once they have been delivered and accepted, unless the products are damaged, defective, or do not match the confirmed order specifications.
If you believe there is an issue with your order, please contact us as soon as possible after receiving the shipment.
If your shipment arrives damaged, incomplete, or contains incorrect products, please notify us promptly. To help us investigate the issue, we may request:
Our team will review your request and work with you to find a suitable solution.
If a claim is approved, we may provide a replacement shipment, partial refund, or another appropriate resolution based on the nature of the issue and the original purchase agreement.
For food safety reasons, we cannot accept returns for products that:
If you have any questions regarding our Return Policy or need assistance with a shipment, please contact our customer service team. We are committed to resolving concerns promptly and providing reliable support for our wholesale customers.
